Free Shipping in the US

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FAQ

What are the shipping costs?

We try to keep our shipping cost as low as possible. Your shipping quote is calculated based on the size of your artwork and your location, and is available for your review during checkout before you place an order.

How long does it take to ship?

Your artwork will be shipped out of our studio within 3-4 business days. You will be notified by email once it ships and you will receive a tracking number.

Shipping travel times vary according to your location, these are the estimated travel times for FedEx Ground in the US:

Florida : 1-2 business days
US East Coast : 2-3 business days
Central US : 3-4 business days
US West Coast : 4-5 business days

What shipping & rush options do you offer?

We use FedEx in continental US and USPS for anywhere else.

During the checkout process, you will be able to select from four available delivery methods in the US:

- FedEx Ground
- FedEx 3 days Express
- FedEx 2 days Express
- FedEx Overnight

Please note the delivery date for the FedEx Ground shipping is an approximation date only. Selecting one of the express shipping options will guarantee that the order will arrive on or before the selected date. In the event that your order is delivered after the promised delivery date, we will refund you the difference between the shipping options. Rest assured that we will do our best to deliver your artwork on time.

If you need to receive the order any sooner than the available dates during checkout, you may contact us for additional rush options. Contact us at 1.877.728.9278 and let us know the exact date and we will provide you with the available options and cost. Some artwork can be ready for pick up from our Studio in Downtown Hollywood, FL on the same day as you order.

Free Ground Shipping offer is only valid within the continental US (excludes AK and HI). Wholesale orders are not valid for free ground shipping. All Freight/LTL shipped items do not quality for free shipping. 

How can I track my order?

You will be notified by email once your artwork ships and you will receive a tracking number.

Do you ship internationally?

Simply select your ‘Ship To’ country at time of checkout to see your options.

We are continuously working to offer you low shipping rates. For artwork up to and around 26x32 inches - You will be able to review your International shipping cost during checkout before placing your order.

For artwork larger than 26x32 inches - We will contact you with a shipping cost before finalizing and shipping your order.

Our standard international shipping provided to you at checkout may include additional duties and taxes that will be due to the carrier before or at time of delivery. This is dependent upon your countries customs process.

We are happy to offer additional options which may include prepaid duties and taxes. For these rates or any additional shipping requests, including advance quotes, please contact us any time.

How is my portrait packed for shipping?

It is our goal to have your portrait delivered in perfect condition. Our professionally trained production team packs each portrait carefully to ensure safe arrival: Each portrait is wrapped with a layer of shrink-wrap that protects the surface, and then it is wrapped with a thick layer of heavy-duty bubble wrap. We firmly secure your portrait in a sturdy, double layered, corrugated cardboard box to guarantee a safe arrival to its new home. Our packages travel all over the world and our team of experts will make sure that your portrait is as secured as can be.

Do you ship to P.O. Boxes?

Shipping to PO boxes is available for a custom fee. Shipping to PO boxes is only available via USPS and we will always do our best to get you the lowest shipping rates possible. Please contact us with your information to get a custom shipping quote. The USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger items must be shipped to a street address. We can also ship to an APO address through USPS.

Do I have to sign for my package?

In most cases, you will not have to sign to receive your order: if the courier feels that the delivery address is secure they will leave the package at your door. However, if you wish to have your package delivered after a certain date or request to have the package signed for we will try to accommodate your request.

Can I ship to a third party? Can I include a gift note?

Of course! Our portraits make wonderful surprise gifts and are always received with a great response. You can select the recipient's delivery address when placing your order and even ask us to include a personalized note with the package (Simply type the gift note text in the comments box). If you already placed your order and need to change the shipping address or add a gift note please contact us with the information.

Do you offer trade pricing or wholesale accounts?

The Oliver Gal Artist Co. offers exclusive trade pricing and services to interior designers, retailers and members of the design community. To become a member, please fill out our Wholesale Application and we will contact you after reviewing your information.

Can I order a custom piece of art?

We work on commissions and custom pieces on a regular basis for individuals as well as hotels, restaurants, interior designers and art collectors. Feel free to contact us with your specific project and will discuss options and pricing. We can create one single custom piece or an entire line of art for any design project.

What is your cancellation / return policy?*

You may cancel any order before it has been shipped for a full refund.

You may return any new, unused artwork within 30 days of delivery for a full refund, minus the cost of shipping.

In order to receive a full refund the artwork must be in new, unused, undamaged condition, and packaged carefully. If returned artwork is received in a condition other than new, the refund amount will be adjusted to reflect the condition by a minimum of 15% of the cost of the item.

Most refunds are fully refunded in 3-5 days after we receive and process your return.

In case of shipping damages or mistakes, return shipping will be covered by The Oliver Gal Artist Co. For all other return reasons: You may use your choice of return shipping carrier at your cost, or request a return shipping label and have the cost of return shipping deducted from your refund. The cost of return shipping will vary depending on the carrier and the size of the package to be returned.

To request a return authorization number please contact us through our website or over the telephone by calling our toll free number 877.728.9278.

*The Cancellation/Refund Policy does not apply to wholesale orders. Please review your wholesale terms for further information.

What if my order is damaged during shipping?

If your order is damaged in transit, please keep the packaging and its contents and contact us immediately. We will ship a new package to you at no charge and have the courier company pick-up the damaged order. If the package is lost during transit, we will ship a new product to you immediately.

What materials and framing do you offer?

Please refer to the product description of the piece you are interested in for full information about the materials used.

How long will my artwork last?

All of our pieces are created using high quality materials and advanced UV resistant treatments to guarantee their long life. When treated as instructed, our materials have been tested to last up to 200 years. We recommend that you hang your artwork away from direct sunlight although all of our products are treated with a UV resistant process.

How should I take care of my artwork?

Your artwork should be treated as you would any piece of fine art. Do not position where it will be near direct sunlight. Do not try to clean with water, glass cleaner, or any other liquids. Use a soft dust brush to gently remove dust only when needed.?

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