Frequently Asked Questions | Oliver Gal

FAQ

NEED HELP PICKING THE PERFECT ART?

Our Art Consultants are happy to make recommendations for your space. Please contact us for further assistance.


HOW MUCH DOES SHIPPING COST?

Free Ground Shipping is available for orders over $400 within the contiguous United States. All Freight/LTL shipped items do not qualify.

For orders under $400, shipping charges are based on the product size.

Orders outside of the contiguous United States (as well as Freight and Wholesale orders) are actual shipping costs based on your selection and location. This is available for review during the checkout process.



WHEN WILL MY ORDER SHIP?

The estimated delivery date of your product is calculated by combining the production time and delivery method. Our artwork is made to order, by hand. Successfully paid orders received by 12 pm EST are processed and then shipped within the Production time listed below and the next business day if received after 12 pm EST. 


  • Canvas Wall Art : 1 Business Day
  • Floater Frame (without specialty finishes) : 2 Business Days
  • Shadow Box Frame (without specialty finishes): 4 Business Days
  • Diamond Dust™ Glitter Finish: 5 Business Days
  • Wall Art with specialty finishes (glitter, foil, gold leaf, resin, feather, acrylic, and moss) : 15 Business Days
  • Mirror Art : 15 Business Days
  • Surfboards : 15 Business Days



WHEN WILL MY ORDER ARRIVE?

With the exception of specialty items and expedited shipping, your artwork will arrive in 5-10 business days for orders placed within the contiguous US. All other ship to locations may take longer. This is based on your order lead time and transit time.

  • Estimated Ground Travel Time:
  • Florida : 1-2 business days
  • US East Coast : 2-3 business days
  • Central US : 3-4 business days
  • US West Coast : 4-5 business days

*Please note that while most orders will arrive by the time shown in the checkout, our carriers continue to experience intermittent delays due to high e-commerce volumes and your order may be impacted. We appreciate your patience and understanding as we work to deliver your order quickly and safely in time for the holidays.



WHAT SHIPPING & RUSH OPTIONS DO YOU OFFER?

We offer Free FedEx Ground Shipping on orders of $400 or more within the domestic United States. If you're extra eager for your Oliver Gal order, we have Expedited 2-day Shipping and Overnight shipping options available. Please contact us for more information. Please note, this will not shorten the production time of your order.


WHAT IS THE STATUS OF MY ORDER?

To check your order status, please go to Order Status page and have your order number, email, and billing zip code to get your order status.

When your artwork has shipped, you will also be sent an email notification with the tracking number.


CAN YOU SHIP INTERNATIONALLY?

Simply select your ‘Ship To’ country at time of checkout to see your options.

We will need to contact you with a shipping cost quote before finalizing your order.

Depending on your current country's customs process, additional duties and taxes may be due to the carrier before or at the time of delivery.

International orders are final sale. To determine additional options not available during the checkout process, please contact us. 


DO YOU SHIP TO P.O. BOXES?

Please contact us with your information to get your custom options. We can also ship to an APO address through USPS.



DO I HAVE TO SIGN FOR MY PACKAGE?

In most cases, you will not have to sign to receive your order: if the courier feels that the delivery address is secure they will leave the package at your door. However, if you wish to have your package delivered after a certain date or request to have the package signed for, we will do our best to accommodate your request.



CAN I SHIP TO A THIRD PARTY? CAN I INCLUDE A GIFT NOTE?

Of course! Our portraits make wonderful gifts. You can enter a recipient's shipping address when placing your order, check 'This is a Gift,' and enter your gift's message.


DO YOU OFFER TRADE PRICING OR WHOLESALE ACCOUNTS?

The Oliver Gal Artist Co. offers exclusive trade pricing and services to interior designers, retailers, and members of the design community. To become a member, please fill out our Wholesale Application and we will contact you after reviewing your information.

*The policies listed here do not apply to all wholesale orders. Please review your wholesale terms for further information.


CAN I ORDER A CUSTOM PIECE OF ART?

Select options may be available for custom art. Feel free to contact us with your specific project and we will discuss options and pricing.


HOW CAN I CANCEL MY ORDER?

In most cases, we can only cancel an order within 2 hours of being placed. To request a cancellation, please contact us with your request.


WHAT IS YOUR RETURN POLICY?

We offer free 30 day return shipping within the contiguous United States on any new, undamaged artwork.


*Return requests must be initiated within 30 days of delivery.

*Any returns outside of contiguous US will be covered by the customer. Feel free to contact us for a label/quote or send us the return shipping tracking number.

*Returns will not be accepted for international orders.

*Refunds are credited to the original form of payment within 5 business days of receiving your return.

*A refund confirmation will be sent via email.


HOW DO I INITIATE A RETURN?

Contact Customer Service by calling us at 877-728-9278, Mon-Fri between 9am-6pm EST, or email us at info@olivergal.com.

To expedite your request, please include the following when you reach out: your name, contact phone number, order number, item, and the reason for the return.

You will be emailed a prepaid return shipping label within 1-3 business days.

Safely package your artwork using the original box and affix the prepaid return shipping label to the box.

Drop off the return to a FedEx location within 10 days of receiving your return shipping label.



WHAT IF MY ARTWORK ARRIVES DAMAGED, OR THERE IS AN ISSUE WITH MY ORDER?

In case of shipping damages or errors, please keep the packaging and its contents and contact us immediately with photos of the area of concern.

Our Customer Service team will be in touch with a resolution within 1-2 business days.


WHAT MATERIALS AND FRAMING DO YOU OFFER?

Please refer to the product description found on each product page for a description of the materials and framing options.


HOW LONG WILL MY ARTWORK LAST?

All of our pieces are created using high-quality materials and advanced UV-resistant treatments to guarantee their long life. When treated as instructed, your art will last a lifetime. Always hang your artwork away from direct sunlight.


HOW SHOULD I TAKE CARE OF MY ARTWORK?

Use a soft dust brush to gently remove dust when needed.